Delivery anywhere in South Africa
Shipping and returns
One insured parcel per order, couriered anywhere in South Africa, with free delivery on most orders of R2 500 or more.
What delivery costs
One parcel per order, priced by the largest frame in it. Small frame and Medium frame parcels are free when the goods come to R2 500 or more; Large frame parcels drop to R150.
| Parcel | Price | Goods R2 500 or more | Covers |
|---|---|---|---|
| Small frame | R120 | Free | Frames up to 60 cm wide. Boxed with corner protectors, insured door-to-door courier. |
| Medium frame | R190 | Free | Frames from 60 to 89 cm wide. Double boxed with foam corners and insured. |
| Large frame | R320 | R150 | Frames 90 cm and wider, and every Technic frame. Crated or double boxed with a foam cradle. |
Collection is free. Collection from Sheffield Beach, KwaZulu-Natal, is free by arrangement. Choose Collect at checkout and we email you a time once your order is paid.
How long it takes
Every frame is made to order. Most listed frames ship in about 5 to 7 working days, and custom frames in about 14. Checkout shows the earliest dispatch date for your order. After dispatch, transit takes:
| Parcel | Transit after dispatch |
|---|---|
| Small frame | 2 to 4 working days to main centres, 3 to 6 to regional and outlying addresses |
| Medium frame | 2 to 4 working days to main centres, 3 to 6 to regional and outlying addresses |
| Large frame | 3 to 5 working days to main centres, 4 to 7 to regional and outlying addresses |
Courier networks slow down in December. If you need a frame by a particular date, email us before you order and we will tell you honestly whether it will make it.
Insured and tracked
Every parcel goes by insured courier. We email the courier name and tracking number when it leaves, and your order status page shows them too.
If something arrives damaged
Email a photo to dfstudios88@gmail.com as soon as you can after delivery, with your order number. Keep the box and packing until it is sorted.
Transit damage is always put right: we repair, replace or refund, at no cost to you.
Returns and cancelling
Change of mind. Because you bought online, you may cancel within seven days of delivery without giving a reason. Send the frame back unused and complete in its packaging. You pay the return courier; we refund the item price within 30 days of your cancellation, usually much sooner.
What cannot be returned for a change of mind: frames made to your specification. That means custom frames, and frames printed or team-branded to your order. Product pages and checkout say so before you pay.
Faults are always put right. A defect or transit damage is repaired, replaced or refunded, whatever the frame.
Your rights in plain language
- Electronic Communications and Transactions Act: when you buy online you can cancel within seven days of receiving the goods, without a reason and without a penalty, apart from the direct cost of sending them back. Goods made to your specification are excluded.
- Consumer Protection Act: what you buy must be safe, work as described and be of good quality. For six months after delivery you may return a defective item (not one damaged through misuse) at our cost and choose whether we repair it, replace it or refund you.
- This is a plain summary, not legal advice. Where the law gives you more than this page does, the law applies.
How to start a return
Email dfstudios88@gmail.com with your order number, what you want to return and why (with photos if something is damaged). We reply within one working day with the return address and the next steps. Please do not send anything back before we reply, so it does not go astray.