The small print, in plain language

Legal and trademark

Terms of sale, how we handle personal information under POPIA, and the trademark statement.

Who we are

Trading name: DF Studios
Registered name: Registered company name: to be confirmed
Registration number: Company registration number: to be confirmed
VAT number: VAT number: to be confirmed
Physical address: Physical address for legal notices: to be confirmed
Email: dfstudios88@gmail.com

Terms of sale

Prices. Prices are in South African rand. Delivery is added at checkout as shown before you pay. The price that applies is the one shown when you place the order.
Orders and payment. Your order is accepted when payment is received. Card, Instant EFT, SnapScan and Zapper payments through PayFast are confirmed automatically. Manual EFT orders are held for 3 working days and may be cancelled if payment has not reflected by then. We never ask for card details by email.
Made to order. Every frame is made after you order. Lead times (about 5 to 7 working days for most listed frames, about 14 for custom frames) are estimates. If we cannot supply a frame as described, we tell you and refund what you paid for it.
LEGO® models are not included. Frames are sold empty. Models shown in photos are for display only.
Fit. Frames are made for the series or set number stated on the product page. Check the set number before you order; the fit guide and our email replies are there to help.
Custom and bulk orders. We email a drawing and a price before we start. Nothing is made until you agree, and if the final price differs from what you paid, we refund the difference or send an EFT request for the balance, and you may cancel instead.
Delivery and risk. Parcels go by insured courier. Risk passes to you on delivery, or on collection when you collect.
Cancelling and returns. You may cancel within seven days of delivery under the Electronic Communications and Transactions Act, except for goods made to your specification, such as custom frames and frames printed or team-branded to your order. Defects and transit damage are covered by the Consumer Protection Act. Shipping and returns explains both.
Delivery to someone else. If you send an order to another person, their name, address and optional email are used only to deliver it and send tracking.
Your rights. Nothing in these terms limits your rights under the Consumer Protection Act or any other law.
Law. These terms are governed by the law of South Africa.

Privacy (POPIA)

We collect only what we need to sell to you and look after your order, and we protect it under the Protection of Personal Information Act (POPIA).

What we collect

Your name and email address, and a delivery address when you choose courier delivery.
When you send an order to someone else, their name, address and, if you give it, their email address for tracking.
What you order, notes on order lines and anything you tell us in a custom frame request.
Payment status from PayFast. We never see or store card numbers: PayFast handles card details.
For custom frame requests, a one-way scrambled form of your internet address, used only to stop abuse of the form.

Why we use it

To make, pack and deliver your order and to email you about it.
To reply to requests and questions.
To keep the tax records the law requires.
We do not sell or rent personal information, and we do not send marketing email.

Who we share it with

The courier, who receives the delivery name, address and tracking contact.
PayFast, who processes card, Instant EFT, SnapScan and Zapper payments.
Our email delivery provider and our hosting provider, who process data only to deliver email and run this site.

Cookies and your browser

This site uses no advertising or tracking cookies and no analytics. Your cart is kept in your own browser's local storage and never leaves your device until you check out. The only cookie is a sign-in cookie for our own admin pages.

How long we keep it

Orders and invoices: five years, as the Tax Administration Act requires.
Custom frame requests that do not become orders: deleted on request, and in any case once they are no longer needed to deal with your enquiry.
Emails: as long as needed to deal with your question or order.

Your rights

You may ask what personal information we hold about you, ask us to correct or delete it, and object to how we use it. Email dfstudios88@gmail.com. If you are not satisfied with our answer, you may complain to the Information Regulator of South Africa.

Information officer: Information officer name: to be confirmed, reachable at dfstudios88@gmail.com. Information officer registration with the Information Regulator: to be confirmed.

Trademark

LEGO® is a trademark of the LEGO Group, which does not sponsor, authorise or endorse this site.

DF Studios is an independent business. Set names and numbers are used only to identify the models our frames are made for. LEGO® models are not included with any frame.